A new era of delivering healthcare at a distance was brought on by necessity during COVID-19. Telemedicine offers benefits and drawbacks for patients, practitioners, and populations. Lessons have been learned about effective communication. These include ways to establish a mutual agenda, encourage conversational turn-taking, discuss potentially awkward topics, and confirm understanding at the conclusion of telemedicine visits. Listen to this session, “Telemedicine: Communicating About Health by Phone or 2-Way Video”, where Dr. Cliff Coleman, Associate Professor of Family Medicine at Oregon Health & Science University addresses telemedicine. His ongoing research and teaching help lead the way toward health literacy competencies for all health professionals.
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