September 18, 2017 12:30-2pm MT/1:30-3pm CT
Hosted by NNLM GMR as part of their Kernel of Knowledge Series
1.5 hours MLA CE
Medical questions are among the most dreaded at any public library service desk: How do I ask for more information without prying (and, how do I avoid getting way too much information)? What’s my best place to start? What databases and books do I need in my library, and how do I use them? How do I know a website contains reliable information? What if I just can’t find the answer? Discover the reference desk basics for answering your customers’ medical questions, where (and how) to draw the line, and when and where to refer your patients… oops… customers.