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Last week we talked about how to think about questionnaire design in terms of social exchange theory – how to lower perceived cost and raise perceived rewards and trust in order to get people to complete a questionnaire. But there’s more to getting people to complete a questionnaire than its design. There are the words… Read More »
Getting a high response rate is an important part of trusting the information you get from a questionnaire. Don Dillman, a guru of questionnaire research, says that to get a good response rate it helps to see questionnaires as part of a social exchange. Social Exchange Theory is the theory that “people are more likely… Read More »
I bet random sampling is something most of you learned about in your Intro to Statistics class, then never thought about again. Truthfully, many program evaluators seldom use random sampling. We often are working with smallish groups of program participants and can seek feedback from everyone (also known as conducting a census). Besides, even if… Read More »
Posted in: Questionnaires and Surveys
People in my social media circles have been talking lately about bias in questionnaires. There are biased questionnaires. Some of them are biased by accident and some are on purpose. Some are biased in the questions and some are biased in other ways, such as the selection of the people who are asked to complete… Read More »
This week I have been working on a questionnaire for the Texas Library Association (TLA) on the cultural climate of TLA. Having just gone through this process, I will tell you that NEO’s Booklet #3: Collecting and Analyzing Evaluation Data has really useful tips on how to write questionnaires (p. 3-7). I thought it might… Read More »