Do you find that after your doctor appointment is over and you are going over the conversation in your mind, you feel confused? There is a well-known quote by George Bernard Shaw about communication. “The single biggest problem in communication is the illusion that it occurred.” If you are interested in learning some effective communication strategies that could help make your next appointment less stressful, read on…
Recently, I attended the Medical Librarians Association conference in Seattle. I was introduced to a new NNLM program, called Engage for Health. This program is packaged as a turn-key tool or resource that any organization can share with its members, whether the members are older adults that gather at the senior center or they are high school students attending their required health classes. Engage for Health is a free, community education program designed to alleviate stress and increase patient care satisfaction by teaching the patient how to take a more active role in the doctor visit by learning some best practices for improved communication.
This training is brief, it takes just about an hour. Everything needed to present the program to a group is available online and is free to any organization. What you do need to acquire some new communication techniques is a health care professional and an additional person willing to be a patient so that a simulated role-play activity can be demonstrated.
The following are examples of the tips that the program suggests:
The tips seem like they are simple enough to put into practice without being involved in an hour-long program, however, participating in the full program is strongly suggested. The presentation slides, brief videos, and the role play activity will give you the confidence to implement Engage in Health with eased during your next appointment.
The ‘Engage for Health’ program is now available for libraries, community and faith based agencies, health care providers and high schools to offer in their communities. These are the materials you have access to so that you can use this program:
If you are interested in offering this program, please feel free to use the materials located through this link
You can contact NNLM MAR for assistance
NNLM encourages you to offer this program, use the evaluation materials, and let us know about the success of your ‘Engage for Health’ program.