When your course includes online chats it may be beneficial to establish whether or not the online participants have the skills to conduct chats efficiently, integrate the information and ultimately resolve and report on the issues discussed.
It might prove beneficial to provide coaching and feedback before and outside the online course. This coaching would include reviewing the roles and expectations of Moderator, Recorder and Participants. David S. Stein and Constance E. Wanstreet, two faculty members from The Ohio State University, presented their findings at the 28th Annual Distance Learning and Teaching Conference. Their 2012 preliminary results found that a coached group demonstrated five times more evidence of high-order thinking that the un-coached group.