Answering health and medical reference questions can be challenging, as the questions are often sensitive in nature, are asked at what may be a crisis point in a patron’s life, and can involve technical material. Luckily, the RUSA Health and Medical Reference Guidelines were revised in 2015, and provide a basis for discussing best practices and strategies for helping patrons in this area. This webinar will present the guidelines, highlight some of these practices, and introduce a new “Quick Start” guide connecting the guidelines to suggested reference behaviors. These will help you improve the quality of your health and medical reference service and can be used for training staff. Reference scenarios will be presented in order to apply these strategies to real life situations, and attendees will be encouraged to identify a new approach they have learned that they will use with patrons moving forward.
(1 MLA CE)
Title: Health Reference and You: ALA Guidelines, Best Practices, and Training Resources
Presenter: Ann Glusker, Research & Data Coordinator, NNLM PNR
When: Wednesday September 20, starting at 1:00pm PT, Noon Alaska, 2:00pm MT
How: No registration is required