NNLM Announces a Newly Revised On-Demand Class

Posted in: #CC/Academic List, #Health Interest List, #Health Sciences List, #Public/K-12 List, All Members

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Introduction to Health Reference: Ethics and Best Practices

Learn how to conduct a health reference interview using ethical and effective communication strategies in this 4 credit-hour online class.

Library and information workers know that a ‘reference interview’  is conversation between library worker and a library user, usually at a reference desk, in which the library worker responds to the user’s question. But what if the question is medical or health-related that may affect someone’s life? Introduction to Health Reference: Ethics and Best Practices provides basic background knowledge and communication techniques that will improve your ability to answer medical or health related questions confidently and ethically at your library.

Through 3 narrated, interactive tutorials, forums, and a quiz, you will explore:

• What is a health reference interview
• How the library can protect patrons’ health privacy and confidentiality using ethical guidelines from library associations
• Effective communication strategies to identify the health information needs of patrons
• Simple methods for evaluating online health information that can be easily explained to patrons

This class takes about 4 hours to complete and qualifies for 4 continuing education credit hours from the Medical Library Association, including Consumer Health Information Specialization, levels 1 and 2. This class is ‘on demand,’ meaning you can complete it on your own time, at your own pace.

Select this link to register on nnlm.gov and receive enrollment information.