Consumer Health Minute: Plain Language

Posted by Carolyn Martin on March 8th, 2023 Posted in: Consumer Health, Health Literacy
Tags: communication, consumer health, health information, libraries, plain language

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During my time as a hospital librarian, we offered sessions to the hospital staff (including physicians) about health literacy that emphasized the need to speak in plain language to their patients and families.

For many of us, it feels like the medical world speaks a language all its own. I often heard people complaining, “Why can’t they just say it so I can understand?!” I too, have experienced this as a patient and when helping my parents and children.

When visiting the hospital or clinic, people are already experiencing frustration and anxiety because they may be:

• visiting an unfamiliar location
• feel uncomfortable in a healthcare setting
• worried about money, childcare, taking time off from work
• and of course, they are probably not feeling well to begin with.

This got me thinking, how often do libraries use unfamiliar language and assume our patrons should know how things work? Just as in a healthcare setting, our library visitors may be stressed and frustrated.  We too can use plain language. This can be in how we:

• talk with our library visitors
• make signs that give directions and information
• teach classes and programs
• write our newsletters, social media, handouts, website

How can you learn to use plain language? Below are just a few of the many resources available online:

PlainLanguage.gov
The website includes resources, examples, and more to help guide you.

Plain Language Writing Tips
Digital.gov has a downloadable plain language checklist.

MedlinePlus Health Literacy topic webpage
This MedlinePlus health topic webpage includes links to resources about plain language.

Agency for Healthcare Research and Quality (AHRQ) Plain Language
Though the information is somewhat specific to AHRQ it does provide some clear tips that are helpful to everyone.

Don’t try to do everything each of these websites suggest. Try 1 or 2 tips at a time and once you feel comfortable, you can add another tip or two. With practice, it won’t seem like such a chore but will feel a natural part of your job. Your library visitors will appreciate your efforts as they’ll feel more welcomed.