With the new 2011-2016 NN/LM SE/A contract, my position migrated from Network Access Coordinator to Outreach and Access Coordinator with additional duties to target outreach and education efforts to health science professionals which includes hospital librarians, health science librarians, and others in the health professions workforce. My continuing functions include maintaining and expanding member relations, network services, emergency preparedness & response, teaching, exhibiting, and monitoring/tracking funding awards.
Education and Outreach
As an organization, we are working to promote in-person and online training to health sciences librarians and health professionals. We want to make sure that this population has up-to-date access to training in evidence-based medicine, electronic medical records, health literacy and an awareness of the ever-changing landscape of healthcare reform. Along with encouraging these populations to include NLM resources in their training materials, we will make sure they are referenced in our own materials, and partner with them whenever possible to help meet their educational and outreach needs.
Member Relations and Network Services
Through email, social networks, mail, or phone (1-800-DEV-ROKS), we are responsible for answering questions from prospective and existing members about our services. If the staff member processing the request cannot answer the inquiry, it is transferred to me for more detailed information. I also promote the advantages of free network membership, especially the availability of NLM services and products, at exhibits, conferences, classes, site visits and whenever possible. An example of an organization which would benefit from network membership is community colleges that have adopted allied health sciences and health IT programs. Network services include managing DOCLINE, LinkOut referrals, monitoring scholarly communications, e-licensing activities, library digitization & preservation, collection development, encouraging consortia participation by members and resource sharing issues (repository development, ILL procedures, document delivery, publishing issues).
Emergency Preparedness and Response (EP&R)
It is my responsibility to communicate with state EP&R coordinators when adverse weather events occur that may impact libraries in our states or territories (some states, like FL and TN, have multiple coordinators). I also manage the NLM sponsored NN/LM Buddy Network with the Pacific Northwest Region (PNR): NLM has charged each NN/LM region to adopt a “buddy” in the event an RML office is unable to operate during an emergency where services and communications could be seamlessly transferred for the duration of the emergency. Internally, I maintain the SE/A emergency preparedness process, including call trees and staff contact information, and assure that it complements the University of Maryland Health Sciences and Human Services Library’s process. Additionally, I teach The 10 Steps to Service Continuity class to library associations in the region and continue to support and answer network member questions on developing viable disaster plans. One of the primary suggestions of this class is that all library associations secure a buddy library in the event of a local emergency. As the ex-officio member, I also manage administrative tasks of the EP&R Regional Access Committee.
In the area of funding, I monitor and support awards targeting resource sharing, digitization, preservation/conservation efforts and emergency preparedness for hospital/health sciences libraries and health professions. Examples of these awards include the Express Planning and Assessment Award, Disaster Recovery Award, Express Library Digitization Award, Consumer Health Outreach Projects, Express Outreach Project Awards and Policy Awareness Award. Funded projects average one year in length and can be adapted to address various programmatic needs while encouraging collaboration.
I welcome your suggestions and assistance in helping me to address the needs of health sciences librarians, healthcare professionals, emergency preparedness/disaster planning, member relations and network services in the 13 states and territories of the Southeastern Atlantic Region.