Dear DOCLINE Users,
Please join me in congratulating Erin Latta as she prepares for the next phase of her career. She has accepted a new position working for ICF, a consulting company, to work as an Information Specialist/Systems Librarian and provide support to the NLM DOCLINE Team. As the NNLM DOCLINE Coordinator, she served as the sole coordinator in the office responding to thousands of user support requests related to utilizing a Google Account sign-in, launch of DOCLINE 6.0, retirement of Loansome Doc, and the transition of EFTS to MLA. While I’m incredibly happy for her new opportunity and continued support with DOCLINE, I believe that she will be sorely missed throughout all of NNLM.
With her new opportunity, the NDCO office will close ahead of schedule due to the upcoming changes to the NNLM in the 2021-2026 cooperative agreement. Customer support from the NDCO will transition to the National Library of Medicine effective immediately.
Please visit the NLM Support Center to search for current answers to FAQs. If you are unable to find an appropriate FAQ that helps with your query, please submit a NLM Support Center Help Desk Ticket.
We would like to thank you for contacting the NDCO over the past 5 years. It was truly a pleasure supporting your library and responding to your DOCLINE customer service needs.
Tony Nguyen, MLIS, AHIP
Network of the National Library of Medicine (NNLM)
Health Sciences and Human Services Library
University of Maryland, Baltimore