[Skip to Content]
Visit us on Facebook Visit us on FacebookVisit us on Twitter Visit us on TwitterVisit our RSS Feed View our RSS Feed
Region 7 Update September 27th, 2022
CategoriesCategoriesCategories Contact UsContact Us ArchivesArchives Region/OfficeRegion SearchSearch

Sep

08

Date prong graphic

R7 DOCLINE Audit Update

Posted by on September 8th, 2022 Posted in: Communities of Interest
Tags: , ,


stop watchThis summer, Region 7 completed our audit of hospital libraries that were marked as offering document delivery for Rush and Urgent Patient Care requests. Our audit was limited to hospital libraries in Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. We emailed our inquiry to the contacts listed in the DOCLINE account.

Normal service level requires that the request is receipted within one business day. The request will reroute if it is not receipted, and will route away if not updated within three business days.

Rush and Urgent Patient Care requests must be receipted on the same day that DOCLINE routed the request to the lender. A Rush request will reroute at midnight if not receipted, and will route away if not updated within one business day.

Urgent Patient Care requests should be receipted, processed and delivered immediately. Lenders should check for Urgent requests every two hours. Turning on Lend Alerts helps library staff stay informed. Similar to Rush requests, Urgent Patient Care requests will reroute at midnight if not receipted, and will route away if not updated within one business day.

Many librarians confirmed that they were able to handle Rush and Urgent Patient Care. Some replied they could do Rush but not Urgent Patient Care. Some hospital libraries opted out of Rush and Urgent Patient Care due to staffing challenges, and others decided that they could add Urgent Patient Care services. In the era of hospital mergers, we learned about librarians handling multiple DOCLINE accounts. One hospital library was in the process of hiring a new librarian after the retirement of the former librarian. They unchecked the Rush and Urgent Patient Care boxes until the new hire is on board.

During the audit, we identified libraries that had no DOCLINE activity for Borrow or Lend for the last eight quarters (two years!), but were marked for Rush, or Rush and Urgent Patient Care. We unchecked those boxes.

Changes as a Result of the Audit

We plan to reach out to academic libraries in 2022-2023. Our focus is identifying libraries that are marked to respond to Rush and Urgent Patient Care requests. We are not closing any DOCLINE accounts. Our goal is to facilitate the timely response to these request types. Please contact Margot Malachowski (email link below) with any questions.

BEFORE THE AUDIT

STATE RUSH URGENT PATIENT CARE
Connecticut 14 13
Maine 3 2
Massachusetts 20 11
New Hampshire 9 2
New York 51 24
Rhode Island 4 2
Vermont 0 0

AFTER THE AUDIT

STATE RUSH URGENT PATIENT CARE
Connecticut 11 (-3) 10 (-3)
Maine 3 3 (+1)
Massachusetts 18 (-2) 9 (-2)
New Hampshire 6 (-3) 2
New York 43 (-8) 25 (+1)
Rhode Island 4 2
Vermont 0 0

Image of the author ABOUT Margot M


Email author View all posts by

NNLM Region 7
University of Massachusetts Chan Medical School
55 Lake Avenue North
Worcester, MA 01655
(508) 856-5985

This has been funded in whole or in part with Federal funds from the Department of Health and Human Services, National Institutes of Health, National Library of Medicine, under cooperative agreement number UG4LM012347 with the University of Massachusetts Chan Medical School.

NNLM and NETWORK OF THE NATIONAL LIBRARY OF MEDICINE are service marks of the US Department of Health and Human Services | Copyright | HHS Vulnerability Disclosure | Download PDF Reader